With our cookies we spoil you while shopping on our pages.With cookies we can remember your settings and provide you with better offers. They also help us to optimize our marketing. We are always trying to improve our pages, to provide you with an optimal shopping experience. If you agree, please click on „ACCEPT“.To view and manage more details, please click „HERE“.
These cookies are necessary for the functioning of the website and cannot be deactivated in your system. Generally, these cookies are only created based on actions you take in response to a service request, such as setting your privacy preferences, logging in, or filling out forms.
Our shop uses Google Ads. Through Google Ads conversion tracking, Google and we are able to track which ads users interact with and which pages they are redirected to after clicking on an ad. We may use the information collected through cookies to compile statistics about ad performance. No personally identifiable information is submitted to Google. The data is stored anonymously by Google.
Bing Ads / Microsoft AdsOur shop uses Bing Ads / Microsoft Ads. Through Microsoft Ads Conversion Tracking, Microsoft and we can track which ads users interact with and which pages they are redirected to after clicking on an ad. We may use the information collected through cookies to generate statistics about ad performance. No personally identifiable information is submitted to Microsoft. Microsoft stores the information anonymously.
EmarsysFor a more convenient implementation of discounts, we occasionally use cookies which guarantee the discount through a so-called affiliate program through the link of origin. These discounts are usually communicated through newsletters, which are created and managed by us with the tool "Emarsys".
UserlikeThis cookie stores user-like settings for the chat system provider, which are required for our online chat service.
Trusted ShopsWith the customer reviews of Trusted Shops it is possible to award stars for delivery, condition of the goods and customer service. Customers can also leave a comment to report on their shopping experience. In this way, consumers give each other guidance and give us the opportunity to continuously improve.
FacebookOur shop uses Facebook Ads. Facebook Ads conversion tracking allows Facebook and us to track which ads users interact with and which pages they are redirected to after clicking on an ad. The information obtained through cookies allows us to compile statistics on ad performance. No personal data is transmitted from our side to Facebook. Facebook stores the data anonymously.
The Trade DeskOur online shop uses The Trade Desk. By using The Trade Desk tracking, both The Trade Desk and we are able to track which ads users interact with and which pages they are redirected to after clicking on an ad. The information obtained through cookies allows us to compile ad performance statistics and serve retargeting ads on The Trade Desks advertising network. You can find more details on this in our privacy policy. No personal data is transmitted to The Trade Desk in this process. The Trade Desk stores the data anonymously.
PersonalizationWhen the personalisation function is activated, our online shop delivers advertising banners on our start and category pages that match your product interests. The data will not be passed on to third parties and will not be used on third-party websites.
We use Google Analytics to monitor and analyse how users interact with our shop and to create analyses of website activity. No personal data is transmitted to Google in this process. The data is stored anonymously by Google.
Econda AnalyticsWe use Econda Analytics to monitor and analyse how users interact with our shop and to create analyses of website activity. No personal data is transmitted to Econda in the process. The data is stored anonymously at Econda.
Information about CITES
CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) - also known as the Washington Convention on International Trade in Wild Fauna and Flora - is an international program for the protection of wildlife.
In autumn 2016, some species of wood, which are also used for making musical instruments, were added to the list of endangered plants - among them some Bubinga and Rosewood species as well as the so-called African Rosewood. These tree species have therefore been subject to strict sales and export regulations since January 2017.
Many guitars, drums, violins and orchestral instruments currently contain endangered species of wood. On many guitars, for example, the rosewood fretboards, but also some classical instruments and accessories such as batons contain one of the above mentioned types of wood. For musical instruments this is usually only a few grams, but since there is no lower limit for CITES, every instrument is affected where even one gram of an endangered species of wood has been used - even if the wood comes from sustainable and certified cultivation.
Of course it was not possible for us or for other dealers and manufacturers of musical instruments to sell off all stocks and develop new versions of the instruments with sustainable materials within three months - so there are still many instruments with one of the above mentioned wood species on the market, but their sale is now subject to special conditions.
Consequences for manufacturers, dealers and musicians
Since January 2nd 2017, the sale and export of products with CITES materials has been severely restricted and involves an enormous amount of regulatory bureaucracy. Any instrument imported into the EU must be registered and approved by the authorities. As a customer and owner of an instrument, you must also present this special permit if required, e.g. if you wish to resell the instrument at a later date.
For deliveries to countries outside the EU, a complicated and sometimes lengthy approval procedure is necessary. This may delay shipping for several weeks and may also result in additional charges in the recipient country. In some countries not all specifications have yet been implemented, so that CITES products cannot currently be shipped to these countries.
Please check the regulations in your country before making your purchase.
Consequences for our customers in Switzerland:
If you order an instrument with rosewood, you have to expect a delivery time of at least 14 days, because we first have to request an import permit from the Swiss authorities for your instrument. In addition, Swiss customs often charge a small handling fee.
If you transport your guitar across the border in a car, it usually goes without control or we have not yet received any information that customers have therefore been stopped at customs.
However: if you purchased your guitar with Rosewood components from us locally, and you want to get the VAT back when importing into Switzerland, then you have to expect that your guitar will be held at the border if you do not have an import permit. However, this approval must be obtained by us in advance, which usually takes at least 2 weeks. If you purchase the instrument directly at our premises, it is advisable that we first request the necessary documents and then send it to you free of charge in Switzerland.
Effects of CITES on your existing equipment
You can register your existing equipment with your local authority as "pre-acquired goods". All you need are your invoices/purchase receipts, which you can download from our customer centre at any time. So you have it in writing that you purchased the instruments before January 2, 2017, when the used materials were not yet classified as endangered.
Resale of your used instruments to a country outside the EU
If you as a customer sell a guitar with rosewood components to a country outside the EU (e.g. Switzerland), today or later, and ship it with a shipping company such as DHL, DPD or UPS, the guitar goes through customs. The Swiss customs intercepts almost every guitar with rosewood and requires an import permit for the instrument. We can obtain this approval if the instrument was purchased from us and you provide us with the serial number of your guitar. We will then request the necessary documents based on your serial number and your invoice.