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These cookies are necessary for the functioning of the website and cannot be deactivated in your system. Generally, these cookies are only created based on actions you take in response to a service request, such as setting your privacy preferences, logging in, or filling out forms.
Our shop uses Google Ads. Through Google Ads conversion tracking, Google and we are able to track which ads users interact with and which pages they are redirected to after clicking on an ad. We may use the information collected through cookies to compile statistics about ad performance. No personally identifiable information is submitted to Google. The data is stored anonymously by Google.
Bing Ads / Microsoft AdsOur shop uses Bing Ads / Microsoft Ads. Through Microsoft Ads Conversion Tracking, Microsoft and we can track which ads users interact with and which pages they are redirected to after clicking on an ad. We may use the information collected through cookies to generate statistics about ad performance. No personally identifiable information is submitted to Microsoft. Microsoft stores the information anonymously.
EmarsysFor a more convenient implementation of discounts, we occasionally use cookies which guarantee the discount through a so-called affiliate program through the link of origin. These discounts are usually communicated through newsletters, which are created and managed by us with the tool "Emarsys".
UserlikeThis cookie stores user-like settings for the chat system provider, which are required for our online chat service.
Trusted ShopsWith the customer reviews of Trusted Shops it is possible to award stars for delivery, condition of the goods and customer service. Customers can also leave a comment to report on their shopping experience. In this way, consumers give each other guidance and give us the opportunity to continuously improve.
FacebookOur shop uses Facebook Ads. Facebook Ads conversion tracking allows Facebook and us to track which ads users interact with and which pages they are redirected to after clicking on an ad. The information obtained through cookies allows us to compile statistics on ad performance. No personal data is transmitted from our side to Facebook. Facebook stores the data anonymously.
The Trade DeskOur online shop uses The Trade Desk. By using The Trade Desk tracking, both The Trade Desk and we are able to track which ads users interact with and which pages they are redirected to after clicking on an ad. The information obtained through cookies allows us to compile ad performance statistics and serve retargeting ads on The Trade Desks advertising network. You can find more details on this in our privacy policy. No personal data is transmitted to The Trade Desk in this process. The Trade Desk stores the data anonymously.
PersonalizationWhen the personalisation function is activated, our online shop delivers advertising banners on our start and category pages that match your product interests. The data will not be passed on to third parties and will not be used on third-party websites.
We use Google Analytics to monitor and analyse how users interact with our shop and to create analyses of website activity. No personal data is transmitted to Google in this process. The data is stored anonymously by Google.
Econda AnalyticsWe use Econda Analytics to monitor and analyse how users interact with our shop and to create analyses of website activity. No personal data is transmitted to Econda in the process. The data is stored anonymously at Econda.
Please note that the following notices are not a prerequisite for the effective exercise of the right of revocation.
In case of a defect, we will replace the item within the first 14 days after purchase, if it is available. Please note that an exchange is only possible if the item is sent back to us in the original packaging and including all accessories.
You can, of course, return a defective item without notice to the address given in the return form (MUSIC STORE professional GmbH, Istanbulstr. 22-26, 51103 Cologne, Germany). We would like to ask you to contact us beforehand. This way we can eliminate any ambiguities directly and we can process your complaint faster.
Contact us and tell us what the problem is. Please keep your customer or invoice numberb> ready for telephone complaints and always include them in emails.
In case of a defect, we will replace the item within the first 14 days after purchase, if it is available. Please note that an exchange is only possible if the item is sent back to us in the original packaging and including all accessories.
You can, of course, return a defective item without notice to the address given in the return form (MUSIC STORE professional GmbH, Istanbulstr. 22-26, 51103 Cologne, Germany). We would like to ask you to contact us beforehand. This way we can eliminate any ambiguities directly and we can process your complaint faster.
In general: If you pack your return exactly as you received it from us, you are on the safe side. If you have any questions about packaging your return, please do not hesitate to contact us. Together, we can clarify whether your packaging can ensure the safe return of your items.
Complaints can not always be completed in five minutes. If it is not possible for you to reach us immediately at the following phone number:
+49 221 8884-1800 Then please use one of our other contact possibilities:
Please be patient - we will contact you as soon as possible.
Your Music Store customer service